Communication pathways
Creating better engagement with indigenous communities and staff. Creating a more diverse and inclusive workplace.
The fabric of human existence hangs by the thread of communication… when lacking in strength & clarity, it unravels friendships, marriages, political regimes, even whole countries and with it trust turns to resentment and people suffer.
“We tend to see ourselves primarily in the light of our intentions, which are invisible to others, while we see others mainly in the light of their actions which are visible to us.”
Despite the various methods of communication that exist in the modern world the presence of authentic communication between human beings is rare. More often than not society refrains from communicating what we really feel or want for fear of causing offence, inciting anger or breaking cultural rules. The result being that parties are left uninformed, dissatisfied, angry, disenfranchised leading to a lack of productivity and distrust.
Peek Consulting undertakes a briefing session with you to ascertain the Context, Purpose, Quality, Quantity, Resources and Time (CPQQRT) of the task at hand. This opens the discussion and encourages clarifying questions. Peek Consulting then utilises a holistic communication framework beginning with threshold questions to inform the tools we use to develop a thorough communication plan best suited to your organisation, the issue at hand and the relevant stakeholders.
““Broome Residential College is a secondary boarding facility for students who wish to pursue secondary education in Broome. 97% of our student cohort identifies themselves as Aboriginal Australians. They come from regional and remote towns and communities throughout the Kimberley and Northern Pilbara areas. We pride ourselves on our excellent Cultural Frameworks, Standards of Care and communication with family and parents of our boarders. We ensure our best practice in many ways but most importantly ensuring our staff are continually revisiting cultural awareness training and looking at ways we can work better.
This year we worked with Adele and Cara Peek from Peek Consulting. As strong Kimberley women who have worked across a wide range of sectors they brought a personal but highly professional touch to the Cultural Awareness training they delivered for us. We were engaged and challenged for the whole day. Our staff were asked to reflect on their practice, to laugh, empathise and empower our Indigenous students. It was a wonderful and inspiring day!!”
Once the key threshold questions have been answered Peek Consulting develop a consultative communication plan that is relative to the clients aspirations. We engage a number of resources and tools to identify what communication is currently being used, what level of communication and understanding is desired and therefore what tools are required to achieve such outcomes.
Peek Consulting always take into consideration the What, Why, When, Where and How of communication so as to maximise resources and timing whilst ensuring the communication is the correct method for the target audience and will achieve the desired outcome. Peek Consulting also applies its local knowledge and cultural understanding to ensure not only the use of appropriate methods but that the communication occurs at the appropriate time and with the appropriate people.
Every organisation, community and individual is different and it is because of this Peek Consulting custom designs communication pathways to ensure the desired outcome is reached.
CLIENT TESTIMONIAL
“Peek Consulting has been nothing short of inspiring! Both Adele and Cara have demonstrated their work practice with professionalism, great lateral thinking, and a creative can do attitude!! ”